By protecting and improving our environment, the communities where we do business and the students we serve, Sodexo makes every day a better day and every tomorrow a better tomorrow.

Frequently Asked Questions

Where can I reload money on my ID or change Meal Plans?

Money can be added to your account in the Sodexo Office. Meals plans can also be upgraded in the Business Office (extension 5210), it is located in the LRC and is open Monday through Thursday from 9:00 a.m. to 6:30 p.m. and Fridays from 9:00 a.m. to 5:00 pm.

How long does it take for the reload to happen?

The money can instantly be added to your account by contacting the Sodexo office.

What should I do if the magnetic stripe on my ID is not working?

Please bring your ID to the Sodexo Office between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday. If the ID is cracked, bent, or ripped the ID must be replaced at the Campus Security Office (extension 5222).

What should I do if I lose my ID?

In case of a missing ID card please go to the Sodexo Office. A stop on your card will be enacted, preventing other transactions on your card from taking place.

Does the money on my account carry over?

Account balances are re-loaded two times per semester. Balances carry over from the first semester to the second semester as long as you remain a resident student. In the event you withdraw from school or from housing, the balance is forfeited.

How do I know how much money I have left?

After making a purchase the receipt will reflect items purchased along with the remaining balance on your account.

Who should I talk to if I disagree with my balance?

Please contact the Sodexo Office (815-838-7576). The Sodexo Office is located in Charlie’s Place and is open Monday through Friday from 9:00 a.m. to 5:00 p.m.

I am sensitive to certain food and on a special diet. Who should I go to for help?

Contact the Sodexo Office at 815-838-7576. Our Dietitian, Lauren Smith is available to address specific dietary needs and can be contacted at

In This Section
Important Info Dining Policies

One of our main goals is to provide a pleasant, clean, comfortable and satisfying dining experience. In order to meet this goal, we ask for your assistance with the following procedures:

  • Please bus your tray and disposables from your table when you have finished dining.
  • Please refrain from taking food, dishes or utensils from the dining area.
  • Remember that Meal Cards are non-transferable. Meal cards cannot be used by anyone but the purchaser.
Dietary Needs

Do you have particular dietary needs? No problem! Contact our Dietitian, Lauren Smith at Our Campus Dining Services Program can accommodate your special dietary requirements.

Lewis University | Dining Services | One University Parkway | Romeoville, IL 60446 | tel. (815) 838-7576 | Contact Us